At a glance
- You can use both sites without an account, a wallet or a name.
- ticketsoft.io sets no cookies and uses no analytics, advertising or tracking tools.
- Our hosting providers see technical data such as your IP address, to serve and protect the sites.
- The activity we report comes from a public blockchain. It shows wallet addresses but never names or emails, and it can’t be changed or deleted by anyone.
- We don’t sell personal data or use it for advertising.
- Privacy questions: privacy@ticketsoft.io.
1. What this notice covers
1.1 This notice covers ticketsoft.io and docs.ticketsoft.io (“the sites”), and emails you send us about them.
1.2 It does not cover ticketsoft.com or business.ticketsoft.com. Those are run by TicketSoft Limited, a separate Irish company, which is responsible for the personal data it handles there under its own privacy notice. Buying, holding or scanning a ticket happens there.
1.3 It does not cover the TKS Seed round. If you take part, TKS Ltd will give you its own privacy notice with your agreement, covering the identity checks and the agreement itself.
2. Who is responsible
2.1 The sites belong to The TicketSoft Foundation (“the Foundation”, “we”, “us”), which is being established in the Cayman Islands as a foundation company. Once it is registered, the Foundation will be responsible for the personal data the sites handle. Until then, the sites are run for it from Ireland by its founder, Dylan Gavin, who is responsible for that data in the meantime.
2.2 Contact: privacy@ticketsoft.io.
3. What we collect, and why
3.1 Technical data. When you visit either site, our hosting providers process your IP address, browser and device details, the pages you ask for and the time. They use it to deliver the pages, keep the sites secure, and limit excessive requests. We don’t build visitor profiles from it.
3.2 ticketsoft.io sets no cookies and uses no analytics, advertising pixels, session replay or behavioural tracking. It loads no third-party fonts or scripts.
3.3 docs.ticketsoft.io is hosted by Mintlify. It uses browser storage to make the site work, for example to remember a display setting. Mintlify also stores an anonymous visitor ID and a visit ID in your browser and uses them to count page views on the docs. These don’t contain your name or email. Our cookie policy lists what the docs site stores.
3.4 The docs assistant. If docs.ticketsoft.io offers an automated assistant and you use it, the questions you type are sent to Mintlify, and through Mintlify to the AI service that writes the answers. Please don’t type personal details into it. We use the questions to improve the docs.
3.5 Blockchain activity. ticketsoft.io reports activity from TicketSoft’s ticket contracts on Base, a public blockchain. Each transaction is listed with its hash, block, time, ticket quantity and network fee. Following a hash on a public explorer such as BaseScan shows the receiving wallet address, the event contract and that wallet’s other activity. We don’t publish names, email addresses, order references, ticket codes or any list linking people to wallets. Even so, a wallet address can count as personal data if someone can identify you from it.
3.6 Emails. If you email us, we use your email address, your name if you give it, and what you write, to reply and keep a record of the conversation.
4. Our legal basis
| Use | Basis | How long |
|---|---|---|
| Serving and securing the sites (3.1) | Our legitimate interest in running secure websites | As long as each host keeps its logs (section 6) |
| Display settings in your browser (3.3) | Our legitimate interest in remembering the setting you chose | See the cookie policy |
| Docs page-view counts (3.3) | Our legitimate interest in knowing which docs pages are read | As long as Mintlify keeps them (section 6) |
| Docs assistant questions (3.4) | Our legitimate interest in answering questions and improving the docs | As long as Mintlify keeps them (section 6) |
| Publishing blockchain activity (3.5) | Our legitimate interest in publishing a record anyone can check | Blockchain records are permanent; our copy is refreshed hourly |
| Replying to emails (3.6) | Our legitimate interest in answering you | 2 years after your last message, unless it relates to a claim or a legal duty |
Where we rely on legitimate interests, we have weighed them against your rights. You can object at any time (section 8).
5. Who handles it
| Provider | What it does | Data involved |
|---|---|---|
| Netlify | Hosts ticketsoft.io and its data service | Technical data from your visit |
| Mintlify | Hosts docs.ticketsoft.io and its assistant | Technical data from your visit; docs page-view counts; assistant questions |
| Alchemy | Supplies public blockchain data and ETH exchange rates to our servers | Public blockchain data only, not your visit |
| Our email provider | Hosts our mailboxes | Emails you send us |
We may also share data where the law requires it, or to protect our rights or the safety of others.
6. How long we keep it
6.1 We keep no visitor profiles. Our hosts keep technical logs only as long as they need them to run and protect their service.
6.2 Emails: see the table in section 4.
6.3 Blockchain records stay on the blockchain permanently, outside our control.
7. Transfers outside your country
7.1 Until the Foundation is registered, the sites are run from Ireland. Once registered, the Foundation will be in the Cayman Islands. Our providers operate in several countries, including the United States. Where the law requires it, we rely on appropriate safeguards for transfers, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses. You can ask us for details.
8. Your rights
8.1 Depending on where you live, you may have the right to access your personal data, to correct or delete it, to restrict or object to how we use it, and to receive a copy of it. To use any of these rights, email privacy@ticketsoft.io. We will reply within one month.
8.2 Nobody can change or delete what is recorded on a public blockchain, including us. If you think something shown on ticketsoft.io identifies you, contact us, and we will look at what can be removed from our sites.
8.3 You can complain to a data protection authority. Once the Foundation is registered, you can also complain in the Cayman Islands, to the Office of the Ombudsman (ombudsman.ky). In Ireland, it is the Data Protection Commission (dataprotection.ie). In the UK, it is the Information Commissioner’s Office. Elsewhere in the EU, it is the authority where you live or work.
9. Children
9.1 The sites are not aimed at children. The TKS pages are for adults only.
10. Security
10.1 The sites are served only over encrypted connections, and we don’t collect passwords or payment details on them.
11. Changes to this notice
11.1 We will post any changes on this page and update the date at the top.